Privacy Policy

Overview

Realign Physio & Co is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable health privacy legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information and health information.

By using our services, website, online booking systems, or communicating with us, you consent to the practices outlined in this policy.

What Information We Collect

We may collect personal and sensitive information including:

Name, date of birth, address, phone number, and email address

Emergency contact details

Medical history and health information

GP, specialist, insurer, employer, or referrer details

Medicare, DVA, WorkCover, or private health insurance details

Appointment and treatment records

Payment and billing information

Website enquiry submissions and online booking information

Communication records including SMS, email, phone, and social media interactions

Health information is considered sensitive information under Australian privacy law and is handled with a high level of confidentiality.

How We Collect Information

We may collect information:

Directly from you

Through online booking forms and website enquiries

During consultations and assessments

From referring practitioners, insurers, employers, or other healthcare providers involved in your care

Through communications via phone, SMS, email, social media, or other digital platforms

Through website analytics, cookies, and marketing tools

Where practical, we will only collect information directly from you.

Why We Collect Your Information

We collect personal and health information for purposes including:

Providing physiotherapy, rehabilitation, Pilates, massage, and related healthcare services

Managing appointments and communications

Developing treatment plans and clinical records

Processing payments and health fund claims

Communicating with referring practitioners, insurers, employers, or other relevant parties involved in your care

Meeting legal, regulatory, and professional obligations

Improving our services and website experience

Sending clinic updates, educational content, or promotional communications where consent has been provided

You may opt out of receiving marketing communications at any time.

Disclosure of Information

We may disclose your personal information where reasonably necessary for your care or as otherwise permitted by law, including to:

General practitioners, specialists, or other healthcare providers

Medicare, DVA, WorkCover, CTP insurers, or private health insurers

Third-party providers assisting with practice operations, including secure practice management, booking, payment, communication, and marketing systems

Regulatory bodies or authorities where legally required

We do not sell personal information to third parties.

Third-Party Service Providers

We use secure third-party platforms and service providers to support clinic operations, including appointment scheduling, payment processing, communications, website management, and marketing.

These providers may include cloud-based systems that securely store data within Australia or overseas in accordance with applicable privacy laws.

We take reasonable steps to ensure third-party providers handle information securely and appropriately.

Website Cookies and Analytics

Our website may use cookies, analytics tools, and tracking technologies to improve website performance and user experience.

These tools may collect non-identifiable information such as browser type, pages visited, and time spent on the website.

You may disable cookies through your browser settings, however some website functionality may be affected.

Marketing Communications

From time to time, we may send educational content, clinic updates, promotions, or marketing communications via email, SMS, or other channels.

You can unsubscribe or opt out of marketing communications at any time using the unsubscribe link provided or by contacting our clinic directly.

Access and Correction of Information

You may request access to, or correction of, your personal information by contacting our clinic.

In some circumstances, access may be restricted where permitted by law.

We will take reasonable steps to ensure personal information is accurate, up to date, and complete.

Security of Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically and/or in physical records using secure systems with restricted access.

Our staff and contractors are required to maintain confidentiality regarding all personal and health information.

Retention of Health Records

Health records are retained in accordance with applicable legal, professional, and regulatory obligations.

When information is no longer required and retention obligations have been met, records will be securely destroyed or de-identified where appropriate.

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints regarding privacy or the handling of your information, please contact us:

Realign Physio & Co
📧 [email protected]
📞 (07) 5518 5584
🌐 Realign Physio & Co

We will attempt to resolve any privacy concerns promptly and appropriately.

You may also contact the:
Office of the Australian Information Commissioner (OAIC)

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or clinic operations.

The latest version will always be available on our website.

Website Terms & Conditions

Website Use

By accessing or using this website, you agree to comply with these Terms & Conditions.

The content on this website is intended for general information purposes only and does not replace individual medical or healthcare advice.

Healthcare Disclaimer

Information provided on this website, social media platforms, blogs, newsletters, videos, or advertisements is educational in nature only and should not be relied upon as a substitute for professional healthcare assessment, diagnosis, or treatment.

You should seek appropriate healthcare advice specific to your circumstances.

Online Bookings

Appointments booked online are subject to practitioner availability and confirmation.

Realign Physio & Co reserves the right to reschedule or cancel appointments where necessary.

Cancellation Policy

We kindly request a minimum of 24 hours’ notice for appointment cancellations or rescheduling.

Late cancellations or missed appointments may incur a cancellation fee.

WorkCover, DVA, Medicare, or third-party funding arrangements may not cover cancellation fees.

Payment Terms

Payment is required at the time of consultation unless alternative arrangements have been agreed upon in writing.

Patients remain responsible for any fees not covered by Medicare, WorkCover, DVA, CTP insurers, or private health funds.

Liability

While every effort is made to provide accurate and up-to-date information, Realign Physio & Co makes no guarantees regarding the completeness, accuracy, or suitability of website content.

To the maximum extent permitted by law, Realign Physio & Co is not liable for any loss or damage arising from reliance on information contained on this website.

Intellectual Property

All website content, branding, logos, graphics, videos, and written materials remain the property of Realign Physio & Co unless otherwise stated.

Content may not be reproduced, copied, or distributed without prior written permission.

Third-Party Links

Our website may contain links to third-party websites for convenience or informational purposes.

We are not responsible for the privacy practices, content, or accuracy of external websites.

Changes to Terms

These Terms & Conditions may be updated periodically without notice.

Continued use of the website constitutes acceptance of any updated Terms & Conditions.

Consent to Treatment Wording

Consent to Physiotherapy Treatment

By attending appointments with Realign Physio & Co, you consent to assessment, treatment, rehabilitation, and related healthcare services provided by your practitioner.

You acknowledge that:

Treatment outcomes cannot be guaranteed

Treatment may involve some discomfort or temporary symptom aggravation

You are responsible for informing your practitioner of any relevant medical conditions, injuries, symptoms, or changes in health status

You may withdraw consent at any time

Telehealth Consent

By participating in telehealth consultations, you acknowledge and agree that:

Telehealth services are delivered remotely using electronic communication technology

There may be limitations compared to in-person assessment and treatment

Technical issues may occasionally occur

Reasonable steps will be taken to protect your privacy and confidentiality

You consent to receiving healthcare services via telehealth.

AI Receptionist Disclosure

AI Communication Assistant

Realign Physio & Co may use AI-assisted communication systems to assist with appointment enquiries, scheduling, messaging, and general customer support.

These systems are designed to support clinic operations and improve response times but do not replace clinical advice from a qualified healthcare practitioner.

Sensitive clinical concerns should be discussed directly with your treating practitioner.

Use of AI-Assisted Clinical Documentation Tools

Realign Physio & Co may use secure AI-assisted technologies to support clinical documentation and administrative efficiency, including tools that assist with transcribing or summarising consultations and clinical notes.

These technologies are used solely to assist our practitioners in delivering healthcare services and maintaining accurate clinical records.

Any information processed through these systems may include sensitive health information and is handled in accordance with applicable privacy laws and confidentiality obligations.

We take reasonable steps to ensure that any third-party technology providers used by the practice maintain appropriate privacy, security, and data protection standards.

AI-assisted tools do not replace clinical judgement, diagnosis, or decision-making by qualified healthcare practitioners.